Help & support

Help center

Everything you need to know to use Alohando, whether you are looking for accommodation or want to become a host.

Set up and manage your account

How to create an account

Creating an account on Alohando is completely free and only takes a few minutes. Click Sign up and follow the steps. You can register using:

  • Your email address
  • Your phone number
  • Your Facebook or Google account

Once registered, complete your profile details so you can make bookings or publish your accommodation.

Account security

We recommend using a strong password and not sharing it with anyone. You can enable two-step verification from your account settings for extra protection. If you forget your password, click Forgot your password? on the login screen and you will receive an email to reset it.

Why we verify your identity

Official ID verification

At Alohando, trust is the foundation of our community. That is why all hosts, co-hosts and guests must verify their identity before making or accepting bookings. The process is simple: just upload a photo of your official ID (national ID card, passport or driver's license).

Your document is treated with complete confidentiality — we do not share it with hosts, guests or third parties. Its only purpose is to confirm that you are a real person within our community.

Note: Verifying a user's identity means they have provided information we have validated. This helps protect our community.

Tips for your first booking

Introduce yourself before booking

Before searching for accommodation, complete your profile. Hosts review a guest's profile before accepting a request, so make sure you have a profile photo and a verified ID. A complete profile increases your chances of approval.

How to find the right accommodation

Enter your stay dates and the number of guests to see exact prices and real availability. In each listing, carefully review:

  • Full space description
  • Updated photo gallery
  • Reviews from previous guests
  • House rules
  • Included amenities
  • Cancellation policy

If you have questions, message the host directly — they usually respond within 24 hours.

Special invitations and offers

If you contact a host about specific dates, they may respond with an invitation or a special offer that lets you book immediately at a special price. These offers are time-limited, so act fast when they arrive!

List your space on Alohando

Signing up as a host

Listing your accommodation on Alohando is free. The type of accommodation you offer is entirely up to you: an entire place, a private room, a B&B, a cabin or a unique space. You can choose to welcome guests in person or set up flexible access for any arrival time.

  • Share your space as the primary host
  • Be a co-host and manage the accommodation with a partner
  • Work with a team of hosts to manage multiple listings
  • Offer your space for free to people who need temporary accommodation

Offer unique activities

In-person experiences

Alohando experiences bring people together through activities like classes, tours, tastings, concerts and much more. If you have local knowledge or a special skill you want to share, you can become an experience host.

Before publishing, make sure your experience meets our quality standards and that you are familiar with applicable local regulations.

Online experiences

Have an idea for a virtual wine tasting, an online cooking class or a live astrology session? You can broadcast experiences directly from home for travelers around the world. Just follow the additional requirements for online experiences.

Rules and regulations

Coverage and regulations

Stays and experiences are currently offered in Uruguay, although we are subject to international regulations that may restrict the use of the platform to residents of certain countries or regions. If you have questions about availability in your area, contact us before completing your registration.

Didn't find what you were looking for?

Our team is available to help you with any questions.

Contact support