Alohando Policies

1 Identity verification policy

At Alohando, safety and trust are fundamental. All users, both hosts and guests, must complete an identity verification process in order to use our platform.

This process includes the validation of official documents (national ID, passport, driver's licence) and other verification methods provided by Alohando. Verification is carried out securely and the information provided is treated with strict confidentiality.

2 Cancellation policy

Alohando recognises the importance of flexibility in travel plans. Our cancellation policy varies depending on the type of accommodation and the experience booked.

Hosts may set their own cancellation policies, ranging from flexible to strict. These are clearly detailed in each listing so that guests can review them before confirming their booking. The available types are:

• Flexible: full refund up to 24 hours before check-in.
• Moderate: full refund up to 5 days before check-in.
• Strict: partial refund up to 7 days before check-in.

In cases of extraordinary circumstances or force majeure, Alohando may apply special cancellation conditions in accordance with its current policy.

3 Non-discrimination policy

Alohando is committed to providing an inclusive and respectful platform where discrimination of any kind has no place. We believe every person deserves to be treated with dignity, regardless of who they are.

Any user who violates this policy will be subject to immediate disciplinary action, including permanent account suspension. If you experience or witness any form of discrimination on our platform, we ask that you report it immediately through our support channels.

4 Community respect policy

All Alohando users must behave respectfully and comply with local regulations, applicable laws and the house rules established by hosts in their listings.

All users are expected to:

• Treat others with respect and consideration at all times.
• Respect the coexistence rules and schedules set by the host.
• Take care of the physical space and its belongings during the stay.
• Not engage in illegal or disruptive activities on the property.
• Respond to communications in a timely and courteous manner.

Failure to comply with these policies may result in disciplinary action, including temporary suspension or permanent removal of the account, with no right to a refund of fees paid.

5 Host guarantee policy

Alohando offers a host guarantee to provide an additional layer of protection against material damage caused by guests during their stay.

To access this guarantee, hosts must:

• Document the condition of the property before and after each stay.
• Report any damage within 72 hours of the guest's check-out.
• Provide photographic evidence and repair cost estimates.
• Have followed all of Alohando's guest verification procedures.

Specific coverage details, maximum amounts and applicable terms and conditions are clearly explained on the platform and may be updated periodically. We recommend that hosts complement this guarantee with property owner insurance.

6 Communication and confidentiality policy

Alohando protects the privacy of all users. We will not share personal information without the explicit consent of the owner, except where required by law, by court order or to ensure the safety of the community.

Communication between hosts and guests through our platform must be:

• Respectful, clear and focused on the purposes of the booking.
• Free of offensive, threatening or inappropriate content.
• Conducted preferably through Alohando's official channels.

Alohando may review communications within the platform when necessary to investigate disputes, ensure compliance with these policies or respond to legal requirements, always respecting the privacy of users to the greatest extent possible.