Cancellation Policies
Alohando allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect both guests and hosts. Each listing and reservation on our site will clearly state the cancellation policy. Guests can cancel and review any penalties by viewing their travel plans and clicking 'Cancel' on the corresponding reservation.
Flexible: Full refund up to 1 day before arrival, except fees
-Cleaning fees will be refunded if the guest did not check in.
-The Alohando service fee is non-refundable.
-If there is a complaint from either party, it must be reported to Alohando within 24 hours of check-in.
-Alohando will mediate when necessary and will have the final decision in all disputes.
-A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, located in Dashboard > Your Trips > Change or Cancel.
-Cancellation policies may be overridden by the Guest Refund Policy, safety cancellations, or exceptional circumstances. Please review these exceptions.
-Applicable taxes will be retained and remitted.
Moderate: Full refund up to 5 days before arrival, except fees
-Cleaning fees will be refunded if the guest did not check in.
-The Alohando service fee is non-refundable.
-If there is a complaint from either party, it must be reported to Alohando within 24 hours of check-in.
-Alohando will mediate when necessary and will have the final decision in all disputes.
-A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, located in Dashboard > Your Trips > Change or Cancel.
-Cancellation policies may be overridden by the Guest Refund Policy, safety cancellations, or exceptional circumstances. Please review these exceptions.
-Applicable taxes will be retained and remitted.
Strict: 50% refund up to 1 week before arrival, except fees
-Cleaning fees will be refunded if the guest did not check in.
-The Alohando service fee is non-refundable.
-If there is a complaint from either party, it must be reported to Alohando within 24 hours of check-in.
-Alohando will mediate when necessary and will have the final decision in all disputes.
-A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, located in Dashboard > Your Trips > Change or Cancel.
-Cancellation policies may be overridden by the Guest Refund Policy, safety cancellations, or exceptional circumstances. Please review these exceptions.
-Applicable taxes will be retained and remitted.