Our policies are designed to ensure a safe, inclusive and trustworthy community for all hosts and guests on the platform.
Table of contents
1. Identity verification- 2. Cancellation- 3. Non-discrimination- 4. Community respect- 5. Host guarantee- 6. Communication and confidentiality
At Alohando, safety and trust are fundamental. All users, both hosts and guests, must complete an identity verification process in order to use our platform.
This process includes the validation of official documents (national ID, passport, driver's licence) and other verification methods provided by Alohando. Verification is carried out securely and the information provided is treated with strict confidentiality.
Alohando recognises the importance of flexibility in travel plans. Our cancellation policy varies depending on the type of accommodation and the experience booked.
Hosts may set their own cancellation policies, ranging from flexible to strict. These are clearly detailed in each listing so that guests can review them before confirming their booking. The available types are:
In cases of extraordinary circumstances or force majeure, Alohando may apply special cancellation conditions in accordance with its current policy.
Alohando is committed to providing an inclusive and respectful platform where discrimination of any kind has no place. We believe every person deserves to be treated with dignity, regardless of who they are.
Any user who violates this policy will be subject to immediate disciplinary action, including permanent account suspension. If you experience or witness any form of discrimination on our platform, we ask that you report it immediately through our support channels.
All Alohando users must behave respectfully and comply with local regulations, applicable laws and the house rules established by hosts in their listings.
All users are expected to:
Failure to comply with these policies may result in disciplinary action, including temporary suspension or permanent removal of the account, with no right to a refund of fees paid.
Alohando offers a host guarantee to provide an additional layer of protection against material damage caused by guests during their stay.
To access this guarantee, hosts must:
Specific coverage details, maximum amounts and applicable terms and conditions are clearly explained on the platform and may be updated periodically. We recommend that hosts complement this guarantee with property owner insurance.
Alohando protects the privacy of all users. We will not share personal information without the explicit consent of the owner, except where required by law, by court order or to ensure the safety of the community.
Communication between hosts and guests through our platform must be:
Alohando may review communications within the platform when necessary to investigate disputes, ensure compliance with these policies or respond to legal requirements, always respecting the privacy of users to the greatest extent possible.
Last updated: 2026 · GOSMAY CREATIVE BRANDS