Policies of Alohando

 

1- Identity verification policy

At Alohando, safety and trust are paramount. All users, both hosts and guests, must complete an identity verification process to use our platform. This includes validation of official documents and other verification methods provided by Alohando.

 

2- Cancellation policy

Alohando recognizes the importance of flexibility in travel plans. Our cancellation policy varies depending on the type of accommodation and experience booked. Hosts can set their own cancellation policies, ranging from flexible to strict, and these are clearly outlined in each listing for guests to review before booking.

 

3- Non-discrimination ´policy

Alohando is committed to providing an inclusive platform where discrimination of any kind is not tolerated. We explicitly prohibit any form of discrimination based on race, color, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic under the law.

 

4- Community respect policy

All Alohando users must behave respectfully and comply with local regulations and house rules set by hosts. Failure to adhere to these policies may result in disciplinary measures, including account suspension or removal.

 

5- Host guarantee policy

Alohando provides a host guarantee to cover material damages caused by guests during their stay. Specific coverage details and terms are clearly explained on the platform, and hosts must follow proper procedures to report any damages.

 

6- Communication and confidentiality policy

Alohando protects the privacy of all users and will not share personal information without explicit consent, except as required by law or for security purposes. Communication between hosts and guests through our platform is expected to be respectful and constructive.

These policies are general examples and should be adapted and customized according to the specific needs and local regulations of Alohando. It is essential to regularly review and update these policies to ensure they reflect current practices and meet the expectations of the user community.